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Cancellation Policy

Last Updated: August 26, 2026

This Cancellation Policy explains when customers may cancel orders placed on Grand Baazar.

1. Customer Cancellation

Customers may cancel eligible orders from the My Orders section while cancellation is available. Once an order is packed, ready to ship, shipped, out for delivery, or delivered, cancellation may not be available.

2. Prepaid Orders

If an eligible prepaid order is cancelled successfully, the approved refund is processed within 2-3 business days after approval. Actual credit time may depend on the bank, payment gateway, UPI provider, card issuer, or wallet provider.

3. Cash on Delivery Orders

Eligible COD orders may be cancelled before dispatch. If payment has not been collected, no refund is required.

4. Seller or Platform Cancellation

Grand Baazar or a vendor may cancel an order due to stock unavailability, pricing or listing error, address issue, delivery unavailability, suspected fraud, payment failure, policy violation, or operational reason. If payment was successful, the applicable refund will be processed according to the Refund Policy.

5. Partial Cancellation

If an order contains multiple products, cancellation may be available for selected items depending on their processing and shipment status.

6. Shipping and Platform Charges

Shipping and platform charges may be non-refundable unless cancellation is caused by seller/platform failure or required by law.

7. Contact

For cancellation support, email grandbaazar0@gmail.com.